What a verified home tutor on TutorUp means
When a profile says Verified by TutorUp, a person on our team has confirmed that the tutor is a real, identifiable person and that the profile belongs to them. Nobody appears in a family's search until that's done, and there is no automatic pass.
How TutorUp verifies tutors, step by step
- The tutor builds a profile with their subjects, boards, classes, experience, fee and the times they can teach.
- The tutor picks how to be checked: documents, meaning photos of both sides of a government photo ID (Aadhaar, PAN, driving licence or passport) and a selfie, all taken in the app; or a short video call with our team.
- A person on our team reviews it. For documents, they check that the ID is readable, complete and in date, that the name on it matches the profile, and that the face matches the selfie. On a call, they confirm the person is real, that the profile is theirs, and that what it says is broadly consistent with what they tell us.
- Only then does the profile go live. Until a tutor is verified, families can't see them, they can't apply to a requirement or accept a demo request, and they can't see who posted a requirement, its neighbourhood, the child's school or the parent's note.
Why a submission gets sent back
If a reviewer can't verify what was sent, the tutor is told why, by email, in an app notification and on the screen where they try again. The usual reasons:
| Reason | What it means |
|---|---|
| ID unreadable | The photo of the ID wasn't clear enough to read |
| Face mismatch | The selfie didn't clearly match the photo on the ID |
| Expired document | The ID appears to have expired |
| Name mismatch | The name on the ID didn't match the name on the profile |
| Incomplete | Part of the ID was cut off or missing from the photos |
The profile stays hidden from families until a fresh submission passes.
What verification doesn't cover
We'd rather you know the limits than assume more. TutorUp's check is:
- Not a police verification, criminal-record check or background check.
- Not an endorsement of teaching quality. It confirms identity, not how well someone teaches, so ask about qualifications and experience yourself.
- Not a promise about the future. It is a check at one point in time. If we later learn something that makes us doubt a profile, we can withdraw verification, hide the profile or close the account.
Is home tuition safe? What parents should still do
Home tuition can be safe, but not because of any one check. Verification tells you who the tutor is; these habits, most of them set in the first week, do much of the rest:
- Meet the tutor before classes begin, and check the name on their ID against their profile.
- Hold the demo class with an adult at home, and keep an adult present or nearby for younger children.
- Ask for references, such as a family they teach now or taught recently.
- If you want a police clearance certificate, ask the tutor for a recent one; they apply for it themselves.
- Keep classes in a shared room, and keep messages between you and the tutor rather than the tutor and your child.
- Agree fees, timings and the missed-class rule in writing before you start.
The home tutor safety checklist goes further, including how police clearance works in Pune, society gate entry and red flags. If you're still choosing, how to choose a home tutor and questions to ask a home tutor help you run the first conversation.
Reviews come only from families a tutor has connected with
Only a parent a tutor has been connected with on TutorUp - the tutor accepted their request, or they accepted the tutor's application - can review that tutor, not until a day after connecting, and only once. So a review comes from a family that has actually dealt with the tutor. We may remove reviews that are abusive, misleading or posted to game the ratings. TutorUp doesn't publish a site-wide rating or any review statistics.
How to report a concern
- In the app: open the tutor's profile, scroll to the end and tap Report this profile. Pick what happened, such as someone pretending to be someone else, asking for money to connect or behaving inappropriately, and add detail if you want. It's anonymous: the tutor isn't told who reported them.
- By email: write to [email protected], particularly if it doesn't fit the form.
- In an emergency: call 112 first, then tell us.
Our team looks into every report. Where it's warranted, we can withdraw a tutor's verification, hide their profile or close their account.
Safety for tutors, too
Tutors visit homes they don't know, and families aren't ID-checked the way tutors are. Tutors can report a requirement or a person from the app, and nobody on TutorUp should ever ask a tutor to pay to be given a student. Home tutor jobs in Pune covers safety from the tutor's side.
How your data is protected
- Families see a tutor's profile, never their ID or verification selfie. Those images are open only to the team reviewing them.
- Profiles and requirements show an area and an approximate distance, not a home address.
- Contact details are exchanged only when one of you chooses to connect. Until then, they stay with us.
- Data is encrypted in transit, and access is limited to the people who need it.
- We never sell personal data, and we don't share it with advertisers or data brokers.
- Accounts belong to adults. A parent or guardian holds the account, and we ask for as little as we can about a child.
You can delete your account from Profile in the app at any time. The privacy policy has the detail, including what is kept after deletion and why.